Venue information
This Privacy Policy explains how Flop And Char Coal may handle personal information when you visit flopandcharcoal.com, contact the venue, make a table booking enquiry, or ask about a restaurant or event visit. It should be read alongside our separate Cookie Policy where that policy applies.
We use information for practical hospitality, communication and website purposes. Flop And Char Coal is a restaurant with a physical Card Room and poker lounge, not a financial or gaming account service. If you have a privacy question, you can ask our team directly.
01 / Information
We only describe the kinds of information that may be relevant to a restaurant visit, a direct conversation with the venue, or ordinary use of this website.
When you send an enquiry, ask for booking-related help, or otherwise contact Flop And Char Coal, you may choose to provide details such as your name, email address, phone number, booking preferences and the content of your message. These are examples rather than a fixed list. We may use the details you share to understand your request and reply through the contact method you have provided, including [email protected] or +61 412 694 583.
When you visit flopandcharcoal.com, standard technical and usage information may be collected to help the website function, help us understand how visitors use it, and support improvements to the visitor experience. This may include general information about a browser or device, pages viewed and site use. Cookie-specific information is addressed in the separate Cookie Policy, rather than repeated in full here.
In person
If you ask about dining, poker nights, poker events, Texas Hold’em tournaments or the Card Room, you may share information that helps us respond and help you plan an in-person visit. Practical participation details may be discussed where relevant. These enquiries relate to physical activity inside the restaurant: the poker tables, Card Room and lounge are venue spaces for people attending in person, not an online account or remote-play service.
02 / Purpose
Information may be used for clear, practical reasons connected with running the restaurant, communicating with guests and maintaining this website.
Details you provide may be used to answer questions, assist with table enquiries, discuss an event request and communicate about a planned visit to Flop And Char Coal. This is hospitality support connected to the request you make. It may include helping the team understand a dining enquiry or another practical question about the venue, without making assumptions about availability, confirmation or automated messages.
An enquiry about the Card Room, card lounge, poker salon, poker tables, poker night or a poker event may be used to provide relevant information about an in-person visit. The Card Room and poker lounge are physical spaces inside the restaurant, and any response is intended to help with that venue context. It does not create an online poker profile, remote access arrangement or rewards-based participation.
Website-use information may be reviewed in an aggregated or practical way to maintain the site, improve pages and better understand the guest experience. We keep this purpose proportionate to operating the website and restaurant. For more detail about cookies or similar website tools and the choices that may apply, please read the Flop And Char Coal Cookie Policy.
Information may also be used where reasonably necessary to meet applicable legal, safety, operational or record-keeping obligations. This is a practical explanation of why information may sometimes need to be handled beyond a single reply or visit request. It does not change the hospitality-first purpose of the information you share with the venue.
03 / Handling
We aim to explain this carefully: information may need to be handled by the venue and by people or services assisting the venue, but we do not make broad promises that go beyond what we can reasonably support.
Personal information may be shared with providers that help Flop And Char Coal operate the website, communications, bookings or venue administration where this is reasonably necessary for the relevant service purpose. We do not name individual providers in this policy because the practical support involved may change. Any sharing is intended to support the requested or operational function, rather than to turn restaurant or event enquiries into unrelated marketing or gaming activity.
Information may be disclosed where reasonably required to comply with applicable obligations, protect people or property, or support legitimate venue operations. The circumstances will depend on the request and context. We use conditional, practical handling rather than treating every enquiry the same, and we do not present this policy as a waiver of any visitor’s rights or as a list of every possible recipient.
We may take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No method of handling or transmitting information can be guaranteed completely secure, so we avoid making an absolute promise. If something about your information or an interaction with the venue concerns you, please contact us at [email protected] so the team can understand the issue.
05 / Card Room clarification
Poker-related enquiries are part of a physical hospitality visit. They are handled in that context, with clear boundaries around what Flop And Char Coal does and does not offer.
All poker at Flop And Char Coal is strictly offline physical entertainment inside the restaurant. It takes place in the dedicated Card Room, card lounge and poker salon setting, with in-person poker at physical tables as part of the venue atmosphere. The stylish poker lounge is a place for guests and staff to gather around a real hospitality experience; it is not a digital platform, remote service or online gambling destination.
Chips only
Poker uses chips only. This applies to Texas Hold’em tournaments, poker nights, poker events and any high roller-themed social programming the venue may discuss as a non-monetary theme. Where buy-in information is mentioned, it is participation information only and not a price, financial transaction or indication of value. No monetary values are presented, and the availability of a named format may vary with the venue programme.
For clarity, Flop And Char Coal does not offer online gambling, betting, sportsbooks, deposits, withdrawals, cash winnings or online poker services. The website and any Card Room enquiry are about a physical restaurant visit and chips-only, in-person entertainment. No monetary values are used in that setting. This is a practical clarification for visitors considering a poker-related enquiry, not a statement about online play or financial reward.
06 / Your choices
If you would like to ask about personal information Flop And Char Coal may hold about you, request correction of details, or raise a privacy question, please contact us at [email protected]. Include enough detail for the team to understand what you are asking about and how it connects to you. We will consider the request in its context; this policy does not promise a particular response time, outcome or automatic change.
It can help to include the contact details you used and the context of your restaurant, booking or Card Room enquiry. For example, you might refer to a dining request, poker event, poker night, Texas Hold’em tournament or buy-in information enquiry. Where poker is relevant, these are strictly offline, in-person enquiries about activity inside the restaurant. Please do not send sensitive information or identity-document details simply to make a privacy request.
Before you visit
Flop And Char Coal hosts adult, in-person Card Room experiences. Please confirm that you are 18 or over to continue.
